Effective Date: 24-07-2025
Iwaris – Guernsey’s No. 1 African Foodstore

At Iwaris, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, browse our website, order from our food menu, or book hair services appointments.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name

• Phone Number

• Email Address

• Delivery Address (for online food orders)

• Appointment Details (date, time, service type)

• Payment Information (processed via secure third-party payment gateways)

Non-Personal Information

We may collect non-personal data such as:

• Browser type and device information

• Website usage statistics (via cookies)

• IP address for security and analytics purposes

2. How We Use Your Information

We collect your information to:

• Process and fulfil your food orders and hair appointment bookings

• Communicate order confirmations, appointment reminders, and service updates

• Improve our services and website experience

• Send you occasional promotional offers (only if you opt-in)

• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

• Payment processors to complete transactions securely

• Delivery partners to ensure your orders reach you

• Service providers who assist in managing our website and communication tools

• Authorities or regulators when required by law

4. Data Retention

We retain your personal information only as long as necessary to:

• Provide the requested services (orders/appointments)

• Maintain business records for legal compliance

• Improve customer experience

5. Your Rights

You have the right to:

• Access, correct, or update your personal data

• Request deletion of your data (unless legally required to retain it)

• Opt-out of marketing communications at any time

To exercise any of these rights, contact us at: +44 7534 165741 or iwarislimited@gmail.com

6. Security of Your Information

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather usage analytics. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated “Effective Date”.